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Freedom to Speak Up (FTSU) inbox
The Humber and North Yorkshire Integrated Care Board (HNYICB) welcomes speaking up and will listen. By speaking up at work, you will be playing a vital role in helping us to keep improving services for all patients and service users. This policy applies to all ICB employees, those on temporary or honorary contracts, Provider Collaborative, Members of the Integrated Care Partnership (ICP), members of its committees and sub-committees, Non-executive Directors, any staff seconded to the ICB and contract and agency staff. Any reference to staff or individuals applies to all the aforementioned.

Where staff are not ICB employees, but they have concerns about patient safety and quality matters which relate to an organisation operating within the ICB, these issues can still be raised through this policy and through the supporting procedures available. You can find the policy here
Employees should contact the ICB using hnyicb.ftsu@nhs.net

Patient queries, comments and complaints

If you are unhappy with the treatment or service you have received from NHS services, or adult social care services (for North East Lincolnshire only), you have the right to make a complaint, have it looked into and receive a response, and this is written into the NHS Constitution on GOV.UK, and the North East Lincolnshire Council Constitution. You can raise your concerns immediately by speaking with the staff involved in your care who will attempt to resolve your complaint informally. Alternatively, you can contact the Humber and North Yorkshire ICB’s Experience Team:

Telephone: 01482 957750

E-mail: hnyicb.experience@nhs.net
Writing to us at: The Experience Team
Humber and North Yorkshire ICB
Health Place
Wrawby Road
Brigg
DN20 8GS

You can find more information about the experience team here.